Elite Hoops Academy® Booking & Attendance Terms

By booking, purchasing, or participating in a session, class, evaluation, camp, clinic, event, or program with Elite Hoops Academy® (“EHA”), the participant and, when applicable, the participant's parent or legal guardian acknowledge and agree to the following:

1. Payment

Payment is due according to the applicable membership, program, or booking terms. EHA may deny booking or participation when an account has an outstanding or past-due balance.

A reservation is not guaranteed until all required payment and registration requirements have been completed.

2. Session Reservations

Space in EHA sessions is limited. A booking reserves a spot that may otherwise be unavailable to another athlete.

Members are responsible for booking only sessions they reasonably expect to attend and for cancelling reservations promptly when attendance is no longer possible.

Booking privileges are subject to the participant's active membership, available session balance, eligible program, age/skill placement, and session capacity.

3. Cancellations

Regular training-session reservations must be cancelled at least 12 hours before the scheduled start time.

When a reservation is cancelled before the cancellation deadline, any eligible session credit may be returned to the member's account in accordance with the applicable membership or package.

Cancellations made within 12 hours of the scheduled start time are considered Late Cancellations.

4. Late Cancellations and No-Shows

Late Cancellations and No-Shows will count as a used session and will not be restored, refunded, transferred, or credited.

Failure to attend a booked session without cancelling is considered a No-Show.

Repeated Late Cancellations or No-Shows may result in temporary or permanent restriction of advance booking privileges.

EHA may make exceptions in extraordinary circumstances at its sole discretion. Any exception does not create an obligation to provide the same exception in the future.

5. Membership Sessions and Unused Sessions

Membership sessions and training credits must be used within the period specified by the applicable membership or package.

Unless expressly stated otherwise by EHA, unused sessions:

• Do not roll over into a future membership period;

• Have no cash value;

• May not be transferred to another participant; and

• Are not redeemable for a refund or account credit.

A participant's inability to attend available sessions does not extend the applicable membership period.

6. Refunds

Except where required by applicable law, payments made to EHA are non-refundable.

This includes, but is not limited to:

• Membership payments;

• Training sessions;

• Evaluations;

• Camps and clinics;

• Registration fees;

• Late cancellations;

• No-shows; and

• Voluntary withdrawal from a program.

In documented cases of significant injury or illness that prevents participation for an extended period, EHA may, at its sole discretion, provide an account credit, membership adjustment, or other accommodation.

7. EHA Cancellations and Schedule Changes

EHA may cancel, combine, relocate, substitute trainers for, or modify sessions when reasonably necessary because of staffing, enrollment, facility conditions, weather, safety concerns, tournaments, special events, or other operational circumstances.

If EHA cancels a regular training session and does not provide a reasonable replacement opportunity, any session deducted specifically for that cancelled session will be restored or an appropriate account credit will be provided.

Trainer substitutions do not constitute a cancellation and do not entitle the participant to a refund or credit.

8. Weather and Facility Closures

EHA determines whether its facilities and programs will operate during inclement weather or unsafe conditions.

If EHA remains open and a participant chooses not to attend, the normal cancellation policy applies.

If EHA cancels a session because of weather, facility conditions, or another EHA-directed closure, EHA will restore the applicable session credit or provide another reasonable accommodation.

9. Arrival and Participation

Participants should arrive sufficiently early to be ready to begin at the scheduled session start time.

Late arrival does not entitle a participant to additional training time, a makeup session, credit, or refund.

EHA may refuse participation when an athlete arrives so late that joining the session would be unsafe, disruptive, or inconsistent with the session plan.

10. Program Placement

Registration or membership does not guarantee placement into any particular class, Skills Group, competitive program, team, trainer, or session.

EHA may determine or modify athlete placement based on age, skill development, safety, available capacity, program requirements, and EHA's developmental standards.

11. Conduct and Safety

Participants, parents, guardians, and guests are expected to comply with EHA rules, staff instructions, facility policies, and standards of conduct.

EHA may remove or suspend any participant or guest whose behavior is disruptive, unsafe, threatening, abusive, disrespectful, or otherwise inconsistent with EHA standards.

Removal from a session because of conduct or safety concerns does not entitle the participant to a refund or replacement session.

Serious or repeated violations may result in suspension or termination of participation or membership, subject to the applicable membership agreement.

12. Personal Property

Participants are responsible for their personal property. EHA is not responsible for lost, stolen, misplaced, or damaged personal belongings except to the extent responsibility cannot lawfully be disclaimed.

13. Liability Waiver

A current EHA liability waiver, assumption-of-risk agreement, and any other required participant documentation must be completed before participation.

The liability waiver is a separate agreement and is incorporated into the participant's registration requirements.

14. Policy Enforcement

EHA may make reasonable exceptions to these policies when circumstances warrant. An exception in one instance does not waive EHA's right to enforce the policy in another instance.

EHA may update these Booking & Attendance Terms from time to time. The terms applicable to a booking or membership will be those presented or otherwise made available in connection with the applicable transaction or participation.

By completing a booking, purchase, or registration with Elite Hoops Academy®, you acknowledge that you have reviewed and agree to these Booking & Attendance Terms.