Work at the Academy

General Manager | Elite Hoops Academy®

Full-time • Hybrid (onsite/remote) • Prosper, TX

The Role

Elite Hoops Academy® is seeking a hands-on General Manager to lead daily operations, grow membership, and deliver a consistent experience for athletes and families.

This person will take ownership of enrollment follow-through, parent communication, trainer and coach accountability, facility readiness, and scheduling. Working closely with the Director of Operations and Director of Memberships, the General Manager will turn plans into action and keep important details from falling through the cracks.

This is an active, customer-facing leadership role requiring a strong presence during afternoon, evening, and weekend programming.

Key Responsibilities

Membership Growth and Enrollment

• Coordinate with the Director of Operations & Memberships to move prospects from inquiry through assessment, enrollment, and paid membership.
• Maintain clear follow-up responsibilities and next steps for every prospect.
• Help families understand program options and select the appropriate membership.
• Monitor enrollment activity, conversions, cancellations, and retention.
• Identify and address barriers to enrollment and continued participation.

Member and Parent Experience

• Serve as a primary on-site contact for families.
• Deliver timely, accurate communication about programs, schedules, changes, and next steps.
• Own member concerns through resolution, including refunds within established policies.
• Coordinate a consistent welcome and onboarding experience for new members.
• Proactively address concerns before they become recurring problems.

Trainer and Coach Management

• Manage day-to-day trainer and coach coverage, attendance, readiness, and professionalism.
• Set clear expectations and address performance concerns directly.
• Reinforce EHA’s training standards and use of its curriculum and coaching systems.
• Coordinate onboarding and training requirements for new staff.
• Work with the Director of Operations on team-related staffing, schedules, and communication.

Scheduling and Facility Operations

• Maintain accurate schedules and coordinate court, trainer, and program availability.
• Communicate changes promptly to affected staff and families.
• Anticipate coverage gaps and resolve scheduling conflicts.
• Oversee facility presentation, equipment readiness, and daily operating needs.
• Maintain opening, closing, and shift handoff procedures.

Accountability and Execution

• Maintain a clear list of priorities, owners, and deadlines.
• Provide a concise weekly update on membership activity, staffing, scheduling, and unresolved issues.
• Identify recurring problems and improve the process behind them.
• Resolve routine operating matters independently and escalate decisions requiring leadership input.

What Success Looks Like

• Growth in paid memberships.
• Timely prospect follow-up and conversion.
• Consistent onboarding and family communication.
• Strong member retention and prompt issue resolution.
• Reliable trainer and coach coverage.
• Fewer avoidable scheduling conflicts and last-minute scrambles.

Qualifications

• Experience managing a youth sports, fitness, recreation, hospitality, or other customer-facing business.
• Demonstrated ability to manage staff, address performance, and follow through.
• Experience with enrollment, sales, membership growth, or customer retention.
• Knowledge of basketball and an understanding of athlete development.
• Strong organization, communication, and problem-solving skills.
• Comfort using membership software, scheduling tools, and digital communication systems.
• Ability to lead calmly in a busy environment while maintaining high standards.

Schedule and Compensation

• Full-time hybrid position (onsite/remote).
• Primarily early afternoons and evenings during the week, with weekend afternoon availability.
• Hourly compensation up to $40, based on experience.
• Performance bonus opportunity.